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TERMS OF USE

INTRODUCTION

These terms of use govern your purchases from, and your use of, the www.the-duchesses.com website and forms a contract between you and The Duchesses LTD 515109528, By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

PAYMENT

All payment made in The Duchesses online store are made through Paypal.

For Paypal terms and conditions click here

 

PROMO CODES

Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honoured.

TAXES

All prices shown on the The Duchesses website, are including VAT, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the US, note that you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that The Duchesses has no control over these charges and, since these charges are different for different countries, The Duchesses cannot predict their amount. The Duchesses advises you to contact your local customs office for further information.

ORDERING

Orders made in another person's name without the person’s consent, will be reported to the authorities. The Duchesses holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel The Duchesses to cancel the purchase and refund any amount paid in the best way. This can be performed at any time. 

Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact The Duchesses to get an address to send the goods to. Return shipping is paid by the consumers. All products bought from The Duchesses on line store are packed in the highest standers and under supervision. If by any chance the package should arrive opened or damaged please do not sign on the approval of receiving and notify the site management.

WARRANTY

Warranty term for watches 2-Year Amazon.com Warranty provided by Asurion for more details

Click here

Warranty term for Silver Jewelry

We offer you an included one-year warranty for all The Duchesses Jewelry.

All jewelry is designed and manufactured exclusively for The Duchesses At a high quality and meticulous level, each piece has a complex structure and therefore very delicate.

Each piece of jewelry is made from silver 925 and is plated with Silver 999, palladium and Rhodium.

Gold color Jewelry are plated with 18K Gold.

For rings the plating is 3 microns thick.

For bracelets, earrings and neckless gold plating is 2 microns thick.  

As a result, special care is required. Please follow the advice below.

  • Store your jewelry in the original packaging or a soft pouch to avoid scratches.
  • Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.
  • Remove jewelry before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
  • Put on jewelry last when dressing and take off first when undressing.
  • Avoid contact with water.
  • Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.

 

We offer a full statutory warranty covering manufacturing and material defects for genuine branded The Duchesses products purchased from The Duchesses online store. The warranty only covers damage that in the opinion of The Duchesses is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow The Duchesses special product Care Advice listed above.

Every item found to be defective under this warranty may be,

  1. replaced by an identical piece, if available: 
    2. substituted with a piece of comparable value; or 
    3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts. 


    The damaged product should be sent back to The Duchesses by mail.

Please e-mail us at service@theduchesses.com for further details. Products should be insured and sent by certified or registered mail, as The Duchesses cannot be held liable for damage, loss, or theft incurred during transport. 


These warranty conditions apply if there are no specific warranty conditions granted for specific products. The Duchesses reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time. 

This warranty does not affect your statutory rights. 

 

PERSONAL INFORMATION

When shopping with The Duchesses we will save some of your data to fulfill your purchase. The Duchesses treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. The Duchesses may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies at the bottom of this page.

PRODUCT

The Duchesses has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

DELIVERY AND CANCELLATIONS

The Duchesses ships worldwide. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting The Duchesses customer service or using the contact form on The Duchesses website within 30 days from receiving the goods (https://www.the-duchesses.com/contacts), provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods to The Duchesses.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with The Duchesses either by email or telephone. If a product has been discontinued The Duchesses has the right to cancel the purchase and refund the paid amount to the customer. The Duchesses will notify the customer of a replacement or equivalent products if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to The Duchesses should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. The Duchesses has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, The Duchesses will send the product back to the customer.

LIABILITY

The Duchesses responsibility for errors in connection to delivery is limited to existing conditions of sale. The Duchesses bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

The Duchesses shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by The Duchesses or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of The Duchesses.

USER CONTENT

The www.the-duchesses.com website may include user generated content, for example social media applications. The Duchesses does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

RETENTION OF TITLE

All products remain in The Duchesses property until full payment is made.

FRAUD

All frauds are reported to the authorities and The Duchesses reserves the right to cancel the purchase if any suspicion is raised.

TERMINATION

The Duchesses reserves the right to terminate your account and/or your use of the www.the-duchesses.com website at its sole discretion. For example, if The Duchesses suspects that you have breached this terms of use. Such termination can be made without prior notice.

AMENDMENTS

The Duchesses may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and The Duchesses. You should therefore periodically visit this page to review the then current terms to which you are bound.

 

PRIVACY POLICY

 

PERSONAL INFORMATION

At The Duchesses, we are dedicated to create a safe and enjoyable shopping experience for you. In this text, we want to inform you about our website procedures; what we do, how we do it and how it affects you.

When shopping at www.the-duchesses.com we may collect personal information, you provide us when creating an account, making a purchase as well as data collected by cookies.

WHAT ARE COOKIES?

Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party cookies and third-party cookies for the main purposes of; web functionality, web statistics and advertising.

WHY DO WE USE COOKIES?

Some cookies are vital for the website to function properly. The cookies keep track of your settings and make your shopping experience more convenient by e.g. recognizing your device and remembering your preferences and settings.

Cookies are also used to collect usage data such as duration of session, pages viewed, if a transaction was made or demographic data such as origin, gender and age. This information is used for analytical purposes and enables us to create the best shopping experience for you. The cookies we use do not collect any information that can be used to track or identify individuals.

WHAT INFORMATION DO WE COLLECT?

We collect information you provide us with when creating an account, signing up for our newsletter or when making a purchase. This information could be your name, address, contact information etc. The cookies may collect session information such as pages viewed, session duration, transactions made and demographics such as origin, gender and age.

THIRD-PARTIES

The information we collect may be shared with our close partners for analytical purposes. No personal information will be passed forward, traded or published beyond our organization and our trusted partners.

DISCLOSURES OF YOUR INFORMATION

You have the right to request access to your data and if anything is incorrect you can change or remove it. 

You can disable any already stored cookies on your computer by changing your browser settings for cookies, you can also use opt-out programs such as “NAI’s Consumer opt-out” or “Google Analytics opt-out browser add-on” in order to prevent cookies from being used, please keep in mind that these settings may stop our website from functioning properly.

UPDATES

Our Privacy Policy may change from time to time, all updates will be posted on this page.